Accessible, accountable websites for public agencies
Public agencies work under a deadline most commercial sites don't have. The DOJ's 2024 ADA Title II rule puts state and local government web content on WCAG 2.1 AA, and the hardest part is rarely the design — it's the document back-catalogue and the platform nobody maintains anymore. We're currently rebuilding the site for a regional planning agency serving 14 Michigan counties and a tribal government, where the work began by recovering 937 files and 1.26 GB of content from the outgoing host before it was switched off, including 310 documents and 126 meeting records the old site never linked.
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ADA Title II Deadlines
The DOJ's 2024 web accessibility rule requires WCAG 2.1 AA conformance from public entities. An interim final rule in April 2026 moved the dates back a year — April 26, 2027 for jurisdictions serving 50,000 or more, and April 26, 2028 for smaller ones and special district governments. The standard did not change and the obligation did not go away; most agency sites are still not close.
The Document Back-Catalogue
Agendas, minutes, plans, and forms accumulate for decades as untagged PDFs. Remediating every one is usually not realistic, so the first job is an honest inventory: what has to be fixed, what can be replaced with accessible HTML, and what qualifies for the archive.
The Archived-Content Exception
Historical documents can fall outside the rule, but only when all the conditions hold: created before the compliance date, kept in a clearly designated archive area, retained unaltered, and organized so they're findable. It doesn't cover anything the agency still actively uses.
Legacy Platforms, Vanishing Vendors
Classic ASP, ColdFusion, and similar stacks are still common in agencies, and the shops that maintain them are closing or moving on. The risk is not just an old codebase — it is having nobody left who can safely change it.
Records Continuity
Agencies have retention obligations. A redesign that quietly drops the previous site’s documents, minutes, and notices is a compliance problem rather than a content decision, and the old files are often the only copies left.
Procurement Reality
Small agencies run on limited budgets and board approval cycles. Scope, pricing, and timeline have to survive a public meeting, which means fixed costs and a plan somebody can present without a technical background.
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